Shipping Policy

Business Name: VELVORY CARTIFYO LLC
Address: 4206 Summit Plaza Dr, Louisville, KY 40241
Phone: (606) 521-9547
Email: support@velvorycartifyo.store
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

1. Order Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Cut-Off Time

Orders received before 5:00 PM EST will begin processing the same business day.

3. Shipping Destinations

We currently ship to all U.S. states and territories.

4. Delivery Timeframes

Standard delivery typically takes:

  • 3–7 business days for most U.S. locations

Please note that carrier delays, high-volume seasons, or weather issues may extend delivery times.

5. Shipping Rates

We offer free shipping on all orders with no minimum purchase required.

6. Tracking Information

Once your order ships, you will receive an email containing the tracking number and a link to follow your shipment status.

7. Failed or Missed Deliveries

Customers are responsible for providing accurate and complete shipping information.
If a delivery fails due to an incorrect address or refusal, the customer may be required to pay additional reshipping fees.

8. Lost or Stolen Packages

If the carrier marks your package as Delivered, VELVORY CARTIFYO LLC is not liable for loss or theft.
For lost shipments or delivery disputes, please contact the carrier directly.
We will assist where possible but cannot issue refunds for orders marked as delivered.

9. Shipping Delays

We are not responsible for delays caused by:

  • Weather conditions

  • Carrier issues

  • Natural events

  • Holiday season traffic

  • Unforeseen transportation issues

We appreciate your understanding during unexpected delays.

10. Shipping Support

For any questions or concerns regarding shipping, please contact us at:
support@velvorycartifyo.store
We are available during standard business hours.