Terms & Conditions

Business Name: VELVORY CARTIFYO LLC
Address: 4206 Summit Plaza Dr, Louisville, KY 40241
Phone: (606) 521-9547
Email: support@velvorycartifyo.store
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website operated by VELVORY CARTIFYO LLC (“we,” “us,” or “our”).
By accessing or using the site, you agree to be legally bound by these Terms and our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian.

3. Use of Website

You agree to use our website only for lawful purposes.
We may suspend or terminate your access if we believe you have violated these Terms, misused the website, or engaged in fraudulent activity.

4. Product Information

We aim to provide accurate product descriptions, images, pricing, and availability.
However, errors may occur, and we reserve the right to:

  • Correct inaccuracies

  • Update information

  • Cancel orders affected by errors (with full refund)

5. Orders & Payments

All orders are subject to acceptance and availability.
When placing an order, you agree that:

  • You will provide accurate information

  • You are authorized to use the selected payment method

  • Payments must be made at checkout using available payment options

Klarna Payments (Required Disclosure)

If you select Klarna at checkout, you agree to Klarna’s separate payment terms and privacy practices.
Klarna may perform a soft credit check.
Klarna’s terms are available directly on their website.

6. Shipping & Delivery

Shipping and delivery are handled according to our Shipping Policy.
Delivery times are estimates only and may be affected by carrier delays or circumstances beyond our control.

7. Returns & Refunds

All returns, exchanges, and refunds must follow our Return & Refund Policy.

Klarna Return Compliance

Orders paid using Klarna follow Klarna’s mandatory 14-day return window for all items, including custom or final-sale products, as long as they are unused and in original packaging.

8. Intellectual Property Rights

All website content, including text, graphics, images, logos, and software, is the property of VELVORY CARTIFYO LLC and is protected under U.S. copyright, trademark, and intellectual property laws.
You may not copy, reproduce, distribute, or use our content without permission.

9. Limitation of Liability

To the fullest extent permitted by law, VELVORY CARTIFYO LLC is not liable for:

  • Indirect or consequential damages

  • Loss of data, profits, or business

  • Issues arising from misuse of our website or products

Our total liability shall not exceed the amount you paid for your order.

10. External Links

Our website may contain links to third-party sites.
We are not responsible for the content, policies, or practices of those external websites.

11. Prohibited Activities

You agree not to:

  • Use the website for fraudulent purposes

  • Interfere with security features

  • Upload malicious code

  • Attempt unauthorized access to servers or data

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Updated versions will be posted on this page with a revised effective date.

13. Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of Kentucky and the United States of America.

14. Contact Information

If you have any questions regarding these Terms & Conditions, you may contact us at:
support@velvorycartifyo.store or (606) 521-9547
during regular business hours.